MUASHIR
Muashir – Abu Dhabi Healthcare Quality Index
Contributing to its vision of a Healthier Abu Dhabi, the Department of Health launched Muashir – Abu Dhabi Healthcare Quality Index in 2018. Muashir is a unique, comprehensive and reliable quality framework that came as an evolvement from the Jawda programme, which was first launched in 2014.
Muashir promotes sustainability, effectiveness of care, transparency, accountability, and enhancing patient experience. The development of the framework was based on innovation, patient centricity and providers engagement.
Ensuring Highest Quality
Of Care
Muashir Dimensions
Muashir consists of multiple dimensions that were added since its establishment to cover
the quality domains identified globally.
Clinical Care
Outcomes
Ensure patient safety and the effectiveness of th...
Clinical Care
Outcomes
Ensure patient safety and the effectiveness of the treatment provided to the patient.
Healthcare Regulation
Assurance
Ensure the patient safety and the hospitals’ read...
Healthcare Regulation
Assurance
Ensure the patient safety and the hospitals’ readiness to serve the patient within the best international standards.
Patient Happiness
Measuring the patient's experience throughout the...
Patient Happiness
Measuring the patient's experience throughout their treatment journey by monitoring access to health services and the patient satisfaction.
Patient Voice
Investigating medical errors to ensure patient ri...
Patient Voice
Investigating medical errors to ensure patient rights are preserved and reducing medical errors.
Quality Assurance Certificate
Ensure patient safety by assuring the accuracy of...
Quality Assurance Certificate
Ensure patient safety by assuring the accuracy of quality data reported by the healthcare provider
Staff Happiness
Ensuring happiness of the medical staff would all...
Staff Happiness
Ensuring happiness of the medical staff would allow them to provide higher quality medical services, resulting in better healthcare outcomes for the patient.
Safe Workspace
Safe Workplace: Providing a safe environment for ...
Safe Workspace
Safe Workplace: Providing a safe environment for the patients, their attendants and the medical staff.
Research and Innovation
Encourage health facilities to research and be in...
Research and Innovation
Encourage health facilities to research and be innovative, in order to improve quality, patient safety, and patient experience.
Correct Claim
Ensure that the services provided to the patients...
Correct Claim
Ensure that the services provided to the patients are properly documented and claimed.
DoH will classify distinguished healthcare facilities according to the Diamonds Rating System based on mathematical and statistical equations that calculate the performance of hospitals according to several levels and classify them into five categories. This classification will be issued annually.
Distinguished facilities will receive a classification from one to five diamonds. A single diamond denotes “good”, two diamonds is “very good”, three diamonds is “excellent”, four diamonds is "exceptional" and five diamonds is "outstanding"
Resources
Emergency Department Waiting Time Performance
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Average (median) time patients spent in the emergency department before leaving from the visit
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Average (median) time patients spend in the emergency department, after the doctor decided to admit them as an inpatient before leaving the emergency department for their inpatient room
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Percentage of patients who come to emergency department with stroke symptoms and received brain scan results within 45 minutes of arrival
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Percentage of patients who left the emergency department before being seen
Unplanned Hospital Readmission
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30-day all-cause readmission rate for patients with planned Primary Knee-Replacements procedure.
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30-day all-cause readmission rate for patients with Pneumonia.
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30-day all-cause readmission rate for patients with heart failure.
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30-day all-cause unplanned hospital readmission rate for medical and surgical patients.
Patient Experience
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Overall Patient Satisfacton
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Patients who reported that their nurses communicated well
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Patients who reported that their doctors communicated well
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Patients who reported that they were given information about what they do during their recovery at home
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Patients who reported that they would definitely recommend the hospital.
Last updated: 21 Dec 2024
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